findsky Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At findsky, your satisfaction guides everything we do. We take pride in the freshness of our grocery selections and the quality of our kitchenware, and we back every order with that commitment. Should a purchase fall short of your expectations, our team is ready to assist through a straightforward, transparent, and equitable return and refund process.

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Return Window

• Non-Perishable Grocery & Kitchenware: These items may be returned within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original tags attached and the original packaging completely intact.
• Perishable Items: For reasons of food safety, quality control, and public health regulations, perishable goods — including fresh produce, dairy, frozen items, prepared foods, and products with a short shelf life — cannot be returned physically. If a perishable item reaches you damaged, spoiled, past its expiration date, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement (clear photo evidence must be submitted within 48 hours of delivery).

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Non-Returnable Items

The following categories cannot be returned under any circumstances:

• Merchandise designated as final sale (clearly labeled "Final Sale" during checkout);
• Goods that have been opened, used, or partially consumed (except where defective or spoiled upon arrival);
• Digital download codes, e-gift cards, and physical gift cards;
• Products harmed by improper customer storage, mishandling, or disregard of product care instructions;
• Return requests submitted beyond the 30-day window without prior written approval from findsky.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at support@findsky.store including your Order Number, the specific item(s) you want to return, and the reason for the return. For damaged or spoiled products, please include clear photographs of the issue and its packaging.
2. Receive RMA & Instructions: Our team will evaluate your request and provide a Return Merchandise Authorization (RMA) number together with return shipping instructions within 1 business day.
3. Pack Securely: Carefully pack the item(s) in protective packaging. Clearly write your RMA number on the outside of the shipping box (never write directly on the original product packaging).
4. Ship Back: Hand the package to a carrier using a trackable shipping service, addressed to the return address included in your RMA email.

Note: Packages arriving without a valid, pre-approved RMA number may face significant processing delays or be refused upon receipt.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, it will be inspected within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your financial institution or credit card issuer may require an additional 3–10 business days before the refunded amount appears on your bank statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a findsky error (for example, a damaged or incorrect item was sent).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or containing spoiled perishables, please notify us right away:

• Perishable Items: Contact us within 48 hours of delivery.
• Non-Perishable Items: Contact us within 7 days of delivery.

Please supply clear photographs of the affected items and the shipping package. We will promptly issue a full refund or send a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have questions about your return, the status of a refund, or our return process, please contact our support team directly:

• Official Business Name: findsky
• Customer Support Email: support@findsky.store
• Customer Support Phone: 14243329728
• Physical Business & Return Address: 5779 SPRUCE TREE DR, COLUMBUS, OH 43232, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST